Refund policy

Returns & Damaged Items Policy

We take great care in preparing each order, and every box is individually assembled with attention to detail. Because of the personalised and curated nature of our products, we do not accept returns for change of mind.

However, your statutory rights under the Consumer Rights Act 2015 are not affected.

Damaged or Faulty Items

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery by email at info@fableandtrinket.co.uk.

To help us resolve the issue quickly, please include:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

Once reviewed, we will offer an appropriate solution, which may include:

• A replacement item
• A partial or full refund, depending on the issue

We may ask for the item to be returned before issuing a replacement or refund.

Non-returnable Items

As each box is curated and assembled individually, we do not accept returns or offer refunds for:

• Change of mind
• Personal preference
• Minor variations between items